Privacy Policy

1. Who We Are

NetLayers® provides telecommunications and related business communication services to its customers. VoiceDirect® is provided as part of those services.

2. Information We Collect

VoiceDirect® is used by NetLayers® customers to access their phone service through the App. We only collect information that is reasonably necessary to provide, maintain, secure, and support the App and related NetLayers® services.

The information we may collect includes:

A. Customer Account Information

We may collect or use customer account information, such as:

• Customer name or business name
• Email address
• Phone number or extension
• NetLayers® account details
• Account status and service configuration
• Login or authentication information needed to access the service

This information is used to connect the App to the correct NetLayers® customer account and provide the customer’s phone service.

B. Technical and Service Information

We may collect technical information needed to operate and support the App, such as:

• App version
• Device type and operating system version
• IP address
• Network connection status
• Service performance information

This information helps us maintain the App, troubleshoot service issues, improve reliability, and protect the security of our systems.

C. Support Information

If a customer contacts NetLayers® for help, we may collect information related to the support request, such as:

• Name and contact information
• Account or service details
• Description of the issue
• Troubleshooting notes
• Communications with our support team

This information is used to respond to customer requests and resolve technical or service-related problems.

3. How We Use Information

We use the information described in this Privacy Policy for the following purposes:

• To provide access to VoiceDirect® and NetLayers® phone services
• To authenticate customer accounts
• To connect the App to the correct NetLayers® service account
• To maintain and support App functionality
• To troubleshoot technical issues
• To improve service reliability and performance
• To protect against unauthorized access, fraud, misuse, or security threats
• To provide customer support
• To manage customer accounts and service configuration
• To comply with applicable legal, regulatory, or business obligations

We do not use customer information for unrelated advertising purposes.

4. How We Share Information

We do not sell customer personal information.

We may share information only when necessary for the operation, support, security, or legal compliance of VoiceDirect® and NetLayers® services.

Information may be shared with:

• NetLayers® employees, contractors, or support staff who need access to provide service
• Hosting, infrastructure, or technology providers that help operate our systems
• Security, fraud prevention, or technical support providers
• Government, regulatory, or legal authorities if required by law

Any service providers that process information on our behalf are expected to protect the information and use it only for the services they provide to NetLayers®.

5. Data Retention

We keep customer information only for as long as reasonably necessary to provide the App and related NetLayers® services, support customer accounts, meet business needs, and comply with legal or regulatory requirements.

The length of time we keep information depends on the type of information and why it is needed. For example:

• Account information may be kept while the customer account is active.
• Support records may be kept to manage customer service history.
• Technical logs may be kept for troubleshooting, security, and service reliability.
• Certain records may be kept longer if required for legal, regulatory, billing, dispute resolution, or security purposes.

When information is no longer needed, we will delete, anonymize, or securely retain it according to our business and legal obligations.

6. Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

These steps may include:

• Access controls
• Secure authentication practices
• System monitoring
• Technical safeguards
• Administrative safeguards
• Limiting access to authorized personnel
• Working with service providers that follow appropriate security practices

No system can be guaranteed to be completely secure. However, we work to protect customer information using reasonable security measures appropriate for the nature of the information and the services we provide.

7. Customer Choices and Rights

Customers may contact NetLayers® to ask questions about their information or request assistance with privacy-related matters.

Depending on applicable law and the customer’s location, customers may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Ask how information is used or shared
• Withdraw consent where consent is required
• Object to certain uses of information where permitted by law

To make a privacy request, contact us at:

support@NetLayers.ca

We may need to verify the identity of the person making the request before responding.

Some information may need to be retained where required for legal, regulatory, security, billing, service, or business purposes.

8. Customer-Only Use

VoiceDirect® is intended only for NetLayers® customers with an active service account or authorized access through a NetLayers® customer organization.

Users should not use the App unless they are authorized to access the related NetLayers® service account.

If a user’s access is provided through a business, organization, or account administrator, that organization may control certain service settings, account permissions, and user access.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, our services, legal requirements, or our privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Continued use of VoiceDirect® after an update means the user acknowledges the updated Privacy Policy.

10. Contact Us

For questions about this Privacy Policy, VoiceDirect®, or NetLayers® privacy practices, contact: